The collar is the best thing that I have as Max loves to escape no matter how well I think that it is a secure garden he always finds a way out
Delighted with collar.
After sales Customer service was excellent. When I had problem it was addressed promptly.
When needed replacement collar was was offered great discount too
The system works great but we have had to renew the collar every year
we had the 023 dog fence for many years, which is still working great, but we were unable to get a new collar to pair with it, no fault of western pet supplies, ours was just very old, (2008) so we had to return this collar, we have since purchased the medium/large dog fence instead, with two collar, and it arrived the next day as stated on the website, just in the process of setting it up.
We are happy with the quick response to our email, and the new unit being sent out.
Great product , easy to use, keeping our dog lexi safe from wandering out onto the road …
Our little Yorkshire Terrier kept running away and we were concerned he wouldn't come back or get run over by a passing vehicle. We bought a Small Dog training collar and it has been fantastic. Our dog quickly discovered his boundaries and gladly runs around the garden having fun each day without us having to worry about his safety.
The customer service via email has been exemplary. The was an issue with our collar and the team at Wester Pet Products replaced it free of charge, including free delivery.
A great piece of kit for any dog owner who has concerns about their animal and would highly recommend to any owner.
Amazing company.I have used the pet training wire system on my last two dogs, they are fantastic quality and work brilliantly to train in your puppy.I have always started using them when my dogs were quite young-11 weeks as we live on a large site in the country and the dogs would have been knocked down otherwise.I found the young pups learned very quickly not to go near the road.Be careful not to use wire thicker than .75mm,i was badly advised by an electrical shop to use thicker wire which broke my main unit, I tortured poor Amy with emails one weekend trying to rectify the issue,the amazing Amy replied to all my emails straight away and sorted me out.Can not thank Amy enough.These products are a life saver, I would not be able to have a dog only for them.They learn so quickly and I am at ease knowing that chip is safely playing outside.
Quick delivery great service
Delighted with the new collars,,,great company to deal with,,,
Good customer service after 2 collars thru wear and tear were replaced
Superb product backed up by brilliant customer service. Would totally recommend this product. Works a treat for our little puppy and very easy to set up. We had a small issue after a few months with the product and western
Products took care of it immediately and without any issue. Very impressed so would recommend it to everyone
Great follow up to a small issue I had. Thanks
Our dog seems to wear out the collar every 9/10 months. But we need it as its the only way we can keep him in a well fenced garden as he chases the many cats beside us.
We couldn't manage without it
All orders are very quickly dealt with and reach us within 3 to 4days of order being sent
Customer service is great
Find the collar excellent and have great peace of mind leaving our dog outside.
The one problem I have with the collar is that the battery cover comes off way to easy and I have to put tape on it every time I replace the battery.
Otherwise it’s great
Excellent product , thank you.
Great product does exactly what you expect
This collar keeps our little girl safe and away from a very busy road with freedom to enjoy the garden....
We bought a replacement collar for our small dog. It was faulty but there was no issue with sending us another one. It's working fine, our dog is staying within his boundaries again. Thank you
I bought a set for a small dog and the collar stopped working after few months. I contacted the service and Padraig was very helpful. I received another collar within few days and happy with the outcome. Will highly recommend
Excellent company to deal with
Quick efficient customer friendly company
If all companies were like western pet products life would be so simple
Oh and the dog collar does what it’s supposed to
Excellent customer service and great products
Great customer service. Replaced a faulty item with speed and without any hassle. It is obvious that customer satisfaction is a priority.
I received the collar the next day and am really pleased with its effectiveness as we live on a very busy main road. Does exactly what it says on the tin!
Batteries can be out of stock, we buy at least 6 at a time. One per month.
Our dog stays happily in back garden with electric wire at its lowest setting
Very happy with system.
the dog training collars i bought are working fab
i was at my wits end trying to stop my 2 dogs barking
and not doing anything i said, i would highly recomend
western pet products,so easy deal with them
anything you order is sent out straight away,
great company to deal with
Ideal if you’re trying to keep a dog within a large area. Gives them the freedom to roam while giving you peace of mind!
Has been a game changer with training our little Jack Russell. Western Pet products were very easy to deal with - we had a problem with the collar and they sorted it within 2 days. I would 100% recommend the company and their products.
Good system, did what I needed. Customer service very good. Had a problem with collar and was replaced. No charge. Happy with system would recommend for price.
Works very well. Had the last one for 2 years. Only issue is I feel it’s too cumbersome for a small dog
Needed a replacement and delivered promptly! Good service!
Very pleased with this so far. Worked immediately. Dog is now afraid to go outside the boundary even with collar off. Have much more peace of mind and not having to worry where the dog is.
Bought for a 5 month old cockapoo. I had to cut strap as it was too loose. Otherwise excellent, not too heavy on dog, it is certainly working to keep dog from straying..
Got a replacement collar and it works as good as expected.Best system for sure a nd very reasonable too.
Great device for my little yorkie it keeps him safe and it’s less hassle for us knowing he can’t escape!! The only downside to it is it’s hard on batteries
Very happy with collar
Fence and collar working very well on our small collie terrier cross to keep her inside perimeter
Great customer service
Great product and great service when we had issue with first collar replaced straight away.
Great service from this company,,great to deal
works a treat and it arrived within a couple of days,great service and great product.
great company to deal with, fast delivery and quality product's, would highly recommend them
I moved home with my cockapoo to my parents during quarintine after living in a townhouse for two years and less than week in she has learned the boundaries of our farmhouse, would strongly recommend to anyone to keep their pets safe
It was sent so fast very good service
The black lead on the small collar is very long so had to cut it,now it’s frayed so need to replace black lead part.
Had a couple of dealings with this
company and always astounded at their prompt and efficient service.
Would highly recommend them.
Really good collar
The dog loves wearing it as he now knows it means he can have the freedom to roam the garden-hated it at first,used to run away when he saw us coming with it.
All fine, the dog chewed the instruction leaflet that came with the small dog fence, could you replace it.
Fast service. Good value for money.
Super collar, only my dog wouldn't say so
Great customer service
This is the best value product i have seen.
Very quick delivery, received by courier the next morning.