Delivery
Free An Post Ireland (Republic)delivery on all orders. Please select the free delivery option at checkout.
At Western Pet Products we will do our best ship all items on the same day of purchase from our Galway warehouse on orders placed and paid for before three pm GMT. Items are usually delivered next day by An Post, the only time that there will be a delay in this is after bank holidays or during the Christmas period , which is understandable due to the huge volume of parcels with the An Post network
Northern Ireland and UK items will be dispatched by An Post or DPD Courier and may take longer
Thank you for shopping with Western Pet Products Ireland's leading supplier of dog training aids.
Returns & Refunds
We offer a 14-day refund on unused items and twelve month repair or replace warranty on wired 023 and W227 radio fences , F810 GPS and kD661 wireless systems . 6 month warranty on KD662 GPS Collar units and remote training collars systems in full, Warranty does not cover misuse, thunder and lightening or electrical surge.
We offer a 30-day repair or replace warranty on spare collars and accessory's.
Three month warranty on bark collars
For health and hygiene reasons we regretfully cannot accept returns that have been on your dog
Unwanted products must be returned unused and in their original packaging and in as new condition within 14 days of purchase along with the requested PDF form ,You must take care to ensure that the Goods being returned are properly packaged including all contents and sent back to Western Pet Products in a padded protective envelope so that they will not be damaged while in transit.
You must return the product in perfect as new unused condition. If the product is found by us to be used beyond what it takes for us to reasonably inspect it or damaged, then we may reject a refund.
Returned items are subject to a restocking administration fee minus your original shipping & handling charges. Refunds are returned by original payment method only.
This warranty and refund is void in the event of misuse, alteration, faulty installation, third party supply or re-selling or misapplication of the product.
This warranty does not cover failure of product or components due to any ACT OF NATURE; lightning, floods etc or any other such catastrophic events.
You must request a return PDF form from Western Pet products and must include your original purchase receipt which was emailed to you at time of purchase.
Items for refund and return must be delivered to the address stated on the return PDF form or email instruction only.
Any customer that purchases an item without fully reading the product description and parameters that the system works on and then needs to return the item as the clearly described parameters are not suitable for their site will incur a €30 administration fee